Refund policy

Return and refund policy

We want you to love your jewellery. If you do not, you can return it within 30 days of delivery.

Returns

• 30 days from the day your order is delivered.
• Items must be unworn, unused and in the original packaging, in the same condition as you received them.
• To start a return, email help@chicandbling.com with your order number. Returns sent without our approval cannot be accepted.

Who pays for the return

• If your item is damaged, defective or not what you ordered: we pay. Email us a photo within 30 days of delivery and we will send a replacement or refund you in full, with a prepaid return label if we ask for the item back.
• If you changed your mind: you pay the return postage, and we refund the item price. Original shipping is free, so it is not refunded separately.

Personalised items

Items made to order with your photo, name, text or engraving cannot be returned unless they arrive damaged or incorrect. If there is a mistake in how we made it, we will remake it or refund you.

Refunds

• We will email you when your return arrives and has been checked.
• Approved refunds go to your original payment method within 10 business days. Your bank or card provider may take a few more days to show it.
• If more than 15 business days have passed since approval, email help@chicandbling.com and we will chase it.

Exchanges

The fastest way is to return the item and place a new order once your return is approved.

Items we cannot take back

Gift cards, sale items and items worn or damaged after delivery.

Your local rights

European Union customers have 14 days to cancel an order without giving a reason. Customers in other countries have our 30 day policy above, and we honour local consumer law where you live.

Questions? Email help@chicandbling.com.