Refund policy

Refund & Return Policy (Global Coverage)

Return Window & Cost

• 30-day return policy: You have 30 days from receiving your item to request a return.
• Return cost: USD $0 (we provide a prepaid return shipping label).

Eligibility Conditions

• Items must be in the same condition as received: unworn or unused, with tags, and in original packaging.
• Proof of purchase (receipt or order confirmation) is required.

How to Start a Return

• Contact us at help@chicandbling.com to initiate a return.
• If approved, you’ll receive a prepaid shipping label and instructions.
• Items returned without prior approval will not be accepted.

Damages & Issues

• Inspect your order upon delivery.
• Contact us immediately if your item is defective, damaged, or incorrect so we can resolve the issue promptly.

Exceptions / Non-returnable Items

• Non-returnable items include:
• Perishable goods (food, flowers, plants)
• Custom or personalized products
• Personal care items (beauty products)
• Hazardous materials, flammable liquids, or gases
• Sale items and gift cards are also non-returnable.

Exchanges

• For fastest service, return the item and place a new order once your return is approved.

Regional Consumer Rights

• European Union: Customers have 14 days to cancel or return orders without justification.
• United Kingdom, Australia, Canada, United States, New Zealand, and all other listed countries: Our 30-day return policy applies.
• Local consumer protection laws will be honored in each country of delivery.

Refunds

• You’ll be notified once your return is received and inspected.
• If approved, refunds are issued to your original payment method within 10 business days.
• Processing times may vary depending on your bank or credit card provider.
• If more than 15 business days have passed since approval, contact us at help@chicandbling.com.